FREQUENTLY ASKED QUESTIONS – Golden Door Coffee

FREE SHIPPING ON ORDERS $20 AND OVER WITH CODE FREESHIP20

FREQUENTLY ASKED QUESTIONS

FAQ

Q:  What inspired your name, Golden Door Coffee?

A:  “Golden Door Coffee” is an allusion to Emma Lazarus’s famous poem inscribed on the pedestal of the Statue of Liberty, most famous for its last stanza:

“Give me your tired, your poor, Your huddled masses yearning to breathe free, The wretched refuse of your teeming shore. Send these, the homeless, tempest-tost to me, I lift my lamp beside the golden door!”

The golden door represents a welcoming, progressive America, new beginnings, Compassion, Justice and Unity for all.


Q:  Where are you located?  Do you have a cafe?

A: Golden Door Coffee is headquartered in beautiful Northern Michigan.  At this time there is no physical location and all sales are online only.


Q:  How much of my purchase is donated to helping others and your not-for-profit partners in progress?

A:  Golden Door Coffee contributes at a minimum, 10% of gross profit to helping others and our not-for-profit partners in progress.  As we grow into the future, we’re hopeful that with the help of our customers we’ll be able to contribute a progressively greater share of proceeds to our mission as we pay down our costs and secure the facilities and equipment we need to offer the best coffee and apparel possible.  



ORDERING

Q:  Can I change my order after it’s been placed?

A:  If you realize you’d like to change an order there might be time to make a change before it ships out.  Please E-mail info@goldendoorcoffee.com AS SOON AS POSSIBLE once you realize you’d like to make a change.  Please include (CHANGE/CANCEL ORDER ########) in the subject line. If your order hasn’t been picked up for shipment yet, we’ll do everything possible to make sure you get what you need.  If your order has already shipped, you’ll have to place another order.


Q:  What are my payment options?

A:  We accept Visa, MasterCard, American Express, Discover, Shopify Pay, PayPal, Apple Pay, Amazon Pay and Google Pay.  


Q:  Is my payment information safe shopping online?

A:  We use the safest payment processing services available. If you have any security questions or concerns, please review the policies of your payment processor of choice.


Q:  How do I edit my subscription?

A:  To edit your Coffee Subscription follow these steps: (1) Log in to your account. (2) Under "Account Detail" select "Manage Subscription." (3) Select the "Edit" option. (4) Once you have made your changes, click "Submit" and your new subscription setting will save.


Q:  How do I cancel my subscription?

A:  To cancel your subscription follow the following steps: (1) Log in to your account. (2) Under "Account Details" select "Manage Subscription." (3) Select the "Cancel" option. (4) Confirm that you want to cancel the subscription and click "Submit."


Q:  Where can I buy Golden Door Coffee besides your website?

A:  Golden Door Coffee is only available online.


Q:  Will you share my address or personal information with anyone?

A:  Never. We will use your information to ship your package, and to contact you if we have questions about your order.  We will not share your name, email address, or contact information with any third parties unless required by law.


Q:  How do I enter discount codes?

A:  On the last checkout page there will be a box where you can enter your discount code.  Enter your code then click "Apply." Your total will be updated to reflect the discount code.



SHIPPING

Q:  How soon will my order ship?

A:  Most orders ship out by the end of the following business day, Monday-Friday. We offer several shipping options for you to choose from at checkout.  We ship via USPS or FedEx and these carriers observe most national holidays. Transit times can be affected by peak shipping periods, extreme weather and other unforeseen circumstances.


Q:  What shipping carriers do you use?

A:  We use the United States Postal Service (USPS) and Fedex.  Depending on the details of your order our shipping software will direct you to the most appropriate options available.  


Q:  Where do you ship?

A:  We ship to all 50 United States and Canada.

When shipping to Canada. Your shipping total will be calculated based on weight and destination at checkout.  Golden Door Coffee LLC cannot be responsible for any international custom and duty fees, taxes, or brokerage fees assessed by the carrier. These fees are in addition to, and not included in, the cost of shipping. We are obligated to declare all items as merchandise, and will not mark items as "gift".  We cannot be liable for any delays due to packages held at customs.  The following shipping times are approximate, and include processing time:

Priority Mail International:  Allow 7-183 days for your package to arrive - this timeframe was quoted to us by the U.S. Post Office.  The post office will not consider the package 'missing' until 183 days have passed.  Insurance is recommended.  We have found this shipping method to be unreliable.  Tracking info will be emailed to you.  We are unable to track your package once it leaves the United States.

FedEx International Deliveries: Allow 7-10 Business Days for your package to arrive.  Tracking info will be emailed to you.  We are not liable for customs fees, duties, taxes, or brokerage fees assessed by the carrier or the destination government.


Q:  How can I track my order?

A:  Once your order leaves our facility, you’ll receive an e-mail with tracking information from the applicable carrier.


Q:  What are cut off dates for holiday shipping?

A:  Orders placed by December 15th are likely to arrive at their destinations by December 25th.  Upgrades in shipping options may provide faster delivery but given ever increasing demands on carriers during the month of December the sooner orders are placed, the better.  We do our best to fulfill orders promptly, especially so during the holiday season.


Q:  Where is my package?

A:  Once your order leaves our facility, you’ll receive an e-mail with tracking information from the applicable carrier.  Depending on your chosen method of shipping, the carrier will have the most up to date tracking information for your order.  


Q:  How much do you charge for Shipping and Handling?

A:  All coffee shipments through our coffee subscriptions, ship with free shipping and handling.  All orders greater than $50 ship with free shipping and handling. All individual orders less than $50 ship with the rates calculated at the time of check out depending on weight and distance.  


Q:  The tracking on my order says it was delivered, but I never received it - can you help? 

A:  Once the package has left our facility, it's more effective to contact the carrier directly. Make sure to have your tracking information handy so they can help you track it down. On occasion, packages are lost or stolen in transit. We cannot be liable for packages once they have been received by the carrier. 


Q:  I gave you the wrong shipping address. Can you change it? 

A:  Please let us know of changes ASAP since we try to get your order shipped quickly!  After the package has left our facility, we will be unable to make any changes. If the package is returned by the carrier, we will be happy to issue a refund for the items, or re-ship to a new address, but you will be responsible for the re-ship charges.



RETURNS AND EXCHANGES

Q:  What is your return and exchange policy?

A:  We cannot accept returns or exchanges at this time, but we hope to be able to offer this on our drinkware, apparel and gear very soon. Coffee cannot be returned due to its perishable nature. We want you to be really happy with your purchase, so please contact us right away if there is something wrong and we will do our best to make it right. 


Q:  My order arrived damaged, can you help?

A:  If any items in your order arrived damaged, we would like to replace those for you. We just ask that you send us a photo of the box or envelope, as well as a photo of the damaged item(s) so we can do a better job with packaging in the future and work with our carrier if the order was damaged in transit.



COFFEE

Q:  Your social mission is awesome, how about your coffee?

A:  Choosing coffee was no accident. We have always enjoyed a quality cup, whether it be from local farmers markets and cafes to big names on our store shelves. We love trying different blends and roasts, and experimenting with brewing methods. Our coffee is premium in quality and thoughtfully roasted to bring out each of our blend’s best flavor profiles.  We do not add flavors or any additional ingredients to our coffees.

 

Q:  Do you offer K-Cups® or other single serve coffee pods?

A:  At this time we do not, but we will soon!


Q:  Is your coffee certified organic?  

A:  Not all of our coffees are certified organic.  The organic certification process is very expensive for a small farm so many do not go through the process even if they follow organic processes to maximize quality of their crops.  We hope to begin offering single origin certified organic coffees soon as we grow into the future.  


Q: Is your coffee non-GMO certified?

A:  According to the National Coffee Association USA (NCA), there is no evidence of GMO coffee cultivated for commercial use.  At this time our suppliers have not pursued non-GMO certification.

 

Q:  How should I store my coffee to keep it as fresh as possible?

A:  The most important thing to keep in mind to maintain your coffee’s freshness is avoiding moisture and humidity.  Coffee is best stored in an air tight container and kept in a dark place. Whether a mason jar or resealable bag in the cupboard or an opaque counter top jar.  The freezer or fridge is a good option for long term storage if you don’t think you’ll get around to brewing for a few weeks.



MEDIA

For media inquiries please E-mail info@goldendoorcoffee.com and include “MEDIA” in the subject line.

 

FEEDBACK

To let us know what we’re doing right and what we could do better please e-mail us at info@goldendoorcoffee.com and please include “KUDOS”, “IMPROVEMENT SUGGESTION” or “GROUCHY MAIL” in the subject line depending on the nature of your correspondence.  Thank you!
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